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privacy policy
Shenzhen New Frontier United Family Hospital is committed to safeguarding the personal privacy and data security of its customers, so that they can provide their personal information with confidence when using our website or services.
Privacy of patients and visitors
We understand that in special circumstances, patients and their families may wish to take photos or videos of themselves during their hospitalization. Hospitals welcome these requirements, but we must consider the needs and feelings of other patients, hospital staff, and visitors within the hospital or clinic. Therefore, patients and visitors must follow the following rules when taking photos or videos in hospital premises:
Only take photos for your family and friends. When taking photos, please be aware that other patients, visitors, or hospital staff may appear in the background. When taking photos or videos, it is necessary to seek permission from hospital staff and respect their wishes.
Any photos and videos used for publishing and sharing purposes must not capture other patients, visitors, or hospital staff.
Hospitals are private premises and aerial photography is not allowed above the hospital. Any unauthorized filming may be reported to the hospital, and violators may be prosecuted.
The personal information we collect
By providing us with your personal information, you agree to this privacy policy and the collection, use, acquisition, transfer, storage, and processing of your personal information as described in this policy.
We will require you to provide data ("Personal Information") to identify your personal identity within a specific scope of the website and related mobile services and other information transmission channels, including but not limited to the following categories:
Your personal information such as name, gender, date of birth, passport number, or other identifiable data;
Your contact information and emergency contact person information, such as phone number, mailing address, email address, mobile phone and fax number;
Your credit card number or debit card and billing data, including cardholder name, credit card number, billing email address, credit card address, and expiration date;
Your office data, such as company name, position, and related contact information;
Your insurance data, such as policy number and coverage, etc;
Your responses or opinions regarding market research, opinion surveys, or other marketing activities organized by or on behalf of our company.
For certain services, some personal information may be necessary. Failure to provide accurate data may prevent us from providing services to you.
Purpose of collecting and using personal information
We may use the personal information you provide in the following situations:
• Handle and manage the admission, appointment for outpatient or other medical services of the company;
• Complete your work on our website and the online services provided;
• For market promotion, referral services, and customer service management purposes, such as sending you hospital communications and discounts;
Confirm and verify your identity before providing any services or products to customers;
• Reply to your inquiry;
• Participate in the information conference of Shenzhen New Frontier United Family Hospital;
Comply with the laws, legal requirements, orders, guidelines, and demands of any court, institution, or government department with legal power in Hong Kong or elsewhere, and disclose data to third parties;
Assist our company or us in collecting product and service fees, including verifying credit card data with third-party organizations, and cross checking the personal information you provide with our company or bank's database;
Conduct customer experience feedback surveys;
Conduct service planning, review, and improvement.
We will occasionally utilize non identifiable data from our clients, such as browsing time and number of visits, to plan our business strategy and improve website structure. All data are unidentifiable individual identities.