Association HSBC Life Customer service hotline for inquiries regarding insurance benefits and direct payment services (HSBC Life customer service hotline:+852 2193 5863)

- You can make an appointment with Shenzhen New Feng United Family Hospital through the insurance company or contact the 24-hour hotline of Shenzhen New Feng United Family Hospital at+852 5801 1515,+86 4008 919191

- After seeking medical treatment at the hospital, if the customer needs further treatment, they can contact the insurance company Portal Pre approval form for applying for direct payment services from Shenzhen Xinfeng United Family Hospital

- After the insurance company approves the review, provide feedback on the approval results to the customer; If approved, the insurance company will issue an approval form to the hospital (customers can check the approval result on the insurance company's client)

- Hospitals receive pre approved forms sent by insurance companies

After pre-approval, customers can receive treatment at the hospital, and the service scope is consistent with the "direct payment service scope" mentioned above.

- Customer pays out of pocket amount (if any)

- Sign and confirm to leave the hospital