- Make an appointment through Manulife and call the medical network hotline at+852 2510 3941

- To make an appointment through Shenzhen New Frontier United Family Hospital, please call+852 5801 1515 or+86 4008-919191

Doctors will determine whether the treatment and testing methods fall within the scope of direct payment based on the diagnosis results:
- Belonging to the scope of direct payment: hospitals apply for pre-approval on behalf of patients
- Not within the scope of direct payment: Customers need to pay the fees themselves (or choose to pay and claim compensation)

Customers need to be aware of the following before visiting:
1. Inpatient surgery/day surgery/ daycase  Direct payment service: After the customer visits the clinic, if they need to receive free data services, they need to fill in the form PA  The form shall be submitted by the hospital to the insurance company for pre-approval application.
2. Second diagnosis and treatment opinion service for cancer: Customers need to receive medical advice via email before seeking treatment hkcare@manulife.com Or call to Manulife  Submit an application, and the insurance company will assist in completing the appointment and inform the customer of the eligibility instructions via email.
3. Cancer Day Service: Customers need to send emails before seeking medical treatment hkcare@manulife.com Or call to Manulife  Submit an application; After the application, Manulife  Distribute the letter of identification; Customers are required to present this confirmation letter during their medical visit, and after their first visit, the hospital will apply for pre-approval from the insurance company.
Manulife  Customer service contact information:+852 2510 3941

- The hospital submits a pre-approval application to the insurance company (usually completed within 3 working days after receiving complete materials for routine cases)

- The insurance company provides feedback on the approval results to the hospital and issues an approval form

- The hospital promptly notifies customers of the approval results

After pre-approval, customers can receive treatment at the hospital, and the service scope is consistent with the "direct payment service scope" mentioned above.

- Customer pays out of pocket amount (if any)

- Sign and confirm to leave the hospital